European travel cancellation insurance

The travel cancellation insurance covers the costs incurred when you are unable to go on your trip for reasons covered by the insurance. The insurance premium amounts to a total on the accommodation expenses for the stay. Arrival and departure costs should be included if it is booked as part of the insurance.


 http://www.reiseversicherung.de/de/versicherung/index.html


 

GTB

1. Withdrawal of the customer (Cancellation, Annulment) / Failure to use hotel services (No Show)
 

1.1 The customer can only withdraw from the contract concluded with the hotel, if a right of withdrawal was explicitly agreed upon in the contract, another statutory right of withdrawal exists or if the hotel gives its explicit consent to the withdrawal. The contractual agreement of a right of withdrawal as well as the consent to withdrawal from the contract shall be in written from.

1.2 Insofar as the hotel and customer have agreed upon a date for a cost-free withdrawal from the contract, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer´s right of withdrawal shall expire, if he does not exercise his right of withdrawal vis-à-vis the hotel by the agreed date.

1.3 The hotel is entitled to the contractually agreed rate even if the rooms are not used, if a contractual right of withdrawal was not agreed or has expired, a statutory right of withdrawal or cancellation is not given and the hotel does not give its consent to the cancellation of the contract. The hotel must credit the income from renting the rooms to other parties as well as for saved expenses. If the rooms are not rented otherwise, the hotel can demand the contractually agreed rate and assess a lump sum for the saved expenses of the hotel. In case, the customer is obligated to pay at least 80 % of the contractually agreed rate for lodging with or without breakfast as well as all-inclusive arrangements with contracted services, 70 % for halfboard and 60 % for full-board arrangements. The customer is at liberty to show that the above-mentioned claim was or has not amounted to the demanded sum.

2. Withdrawal of the hotel

2.1 Insofar as it was agreed that the customer can withdraw from the contract at no cost within a certain period of time, the hotel is entitled for its part to withdraw from the contract during this period of time if inquiries from other customers regarding the contractually reserved rooms exist and the customer, upon inquiry thereof by the hotel with a reasonable deadline set, does not waive his right of withdrawal.

2.2 If an agreed advance payment or an advance payment or a security demanded pursuant is not made even after a reasonable grace period set by the hotel has expired, then the hotel is likewise entitled to withdraw from the contract.

2.3 Moreover, the hotel is entitled to effect extraordinary withdrawal from the contract for a materially justifiable cause, in particular if 

- force majeure or other circumstances beyond the hotel´s control render the fulfillment of the contract impossible;

- rooms or spaces are reserved with culpably misleading or false information or concealment regarding essential facts; the identity or solvency of the customer or the purpose of his stay can constitute essential facts;

- the purpose or the cause of the stay is illegal;

2.4 The justified withdrawal by the hotel constitutes no claims for damages for the customer.

3. Room availability, delivery and return

3.1 The customer does not acquire the right to be provided specific rooms insofar as this is not expressly agreed.

3.2 Reserved rooms are available to the customer starting at 4:00 p.m. on the agreed arrival date. The customer does not have the right to earlier availability.

3.3 Rooms must be vacated and made available to the hotel no later than 11:00 p.m. on the agreed departure date. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50 % of the full accommodation rate (list price) for the additional use of the room until 6:00 p.m. (after 6:00 p.m.: 90 %). Contractual claims of the customer shall not be established hereby. The customer is at liberty to prove that the hotel has no or a much lower claim for charges for use of the room.